Yes.

Every bag is tested with Entrupy before it goes on sale. Entrupy is a groundbreaking technological solution that reliably verifies the authenticity of designer bags. Entrupy compares high-resolution images of the bag with a massive database that's continuously optimized using machine learning. This process checks the smallest features of the bag that are invisible to the human eye. Only when Entrupy confirms its authenticity does the bag go on sale. If you purchase a bag from us, you can have an Entrupy certificate issued in addition to our invoice.

Our global intermediaries, with whom we work very closely, provide us with further security. They also inspect every bag before it reaches us. No bag goes on sale until we are 100% sure it's an original.

Yes.

You're welcome to view the bags from our online shop in our boutique in Cologne. No appointment is necessary. Simply drop by the boutique during our opening hours. You can find all the information about the boutique and our opening hours here .

We're selling your bag under the motto "Bag Happiness ." Send us three to five compelling photos of each bag. You can do so via WhatsApp (0173 322 7740). We'll then get back to you with a personalized offer.

You can find all further information here

We're happy if you want to stay up to date. The best way to do this is to subscribe to our newsletter. This way you'll receive all the latest news about our range and special events.

Here go to the newsletter registration.

You can also follow our social media channels to stay up to date:

Facebook

Instagram

If you have any questions, please feel free to contact us via WhatsApp at 0173 322 77 40 or by email at info@glueckundglanz.de .

You can reach us by phone on 0221 67 77 94 22 from Tuesday to Saturday from 12:00 p.m. to 6:00 p.m. You are also welcome to come directly to our boutique in Cologne. You can find all information about the boutique here .

No.

Unfortunately, reservations are not possible, as each bag is unique. We apologize for any inconvenience.

We offer the following payment options:

• Prepayment (bank transfer)
• Paypal
• Apple Pay
• Instant transfer
• Credit card (Visa, Mastercard)
• Klarna invoice
• Klarna Installment Purchase. You can find all information about installment payments here.

After you have successfully purchased a bag, you will receive a confirmation email.

If you chose to pay in advance, this email will also contain our bank details for payment. In rare cases, the confirmation email may end up in your spam folder. Please check your spam folder if you don't receive an email immediately after completing your purchase.

If you have not received an order confirmation, please contact our customer service by email .

Please pay for the bag within 3 days. If payment is not received after this period, the item will automatically be relisted and your rights to the item will expire.

Shipping is free within Germany and the EU (European Union). Unfortunately, we are currently unable to ship to any other countries.

The delivery time for your order is 1-3 working days. Your order will be shipped after payment has been received. As soon as your order is on its way, you will receive an email with all the shipment details.

All bags are shipped insured via DHL. You will also receive a tracking number by email that you can use to track the status of your package.

Please email us within 14 days and let us know that you would like to return something.

We will send you a return label from DHL. We will refund the invoice amount promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of the contract.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

If the bag has been used, compensation can be claimed.

Please note that there is no right of withdrawal for bags purchased in our boutique.

We offer a 12-month warranty on all items. Should an item you purchased break within this period and improper use is excluded, please contact us.

Normal signs of wear and tear as well as wearing parts such as drawstrings are excluded from the warranty.