General Terms and Conditions (GTC)

 

§ 1 Scope

(1) These General Terms and Conditions of Sale (hereinafter: GTC) apply to all contracts concluded via our online shop between us, the company:
Glück & Glanz CGN GmbH, represented by Phillis Maaß and Mirko Biendara (Pfeilstr. 31-35, 50672 Cologne, E-mail: info@glueckundglanz.de, Phone: 0221-67779422), hereinafter referred to as "Seller" or "we", and you as our customer, hereinafter referred to as "Customer" or "you". The GTC apply regardless of whether you are a consumer, entrepreneur or merchant. The version of the GTC valid at the time of concluding the contract shall apply.

(2) We do not accept any deviating terms and conditions of the customer. This also applies if we do not expressly object to their inclusion.

(3) The customer is a consumer insofar as the purpose of the ordered deliveries and services cannot be predominantly attributed to his commercial or independent professional activity. An entrepreneur, on the other hand, is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of his commercial or independent professional activity.
 

§ 2 Conclusion of Contract

(1) The presentation and advertising of articles in our online shop do not constitute a binding offer to conclude a purchase contract, but are only non-binding invitations to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.

(2) You can select products from our assortment, in particular used designer bags and small leather goods, as well as additional products for bags, and collect them in a shopping cart via the "Add to cart" button. By clicking the "Buy" button, you submit a binding offer to purchase the goods in the shopping cart. Before sending the order, you can change and view the data at any time. However, the offer can only be submitted and transmitted if you have accepted these contractual terms by clicking the "Accept GTC" button and thereby included them in your offer.

(3) We will then send you an automatic confirmation of receipt by e-mail, in which your order is listed again and which you can print using the "Print" function. The automatic confirmation of receipt merely documents that your order has been received by us and does not constitute acceptance of the offer. The contract is only concluded upon our declaration of acceptance, which is sent with a separate e-mail (order confirmation). In this e-mail or in a separate e-mail, but at the latest upon delivery of the goods, the contract text (consisting of the order, GTC and order confirmation) will be sent to you by us on a durable medium (e-mail or paper printout) (contract confirmation). The contract text will be stored in compliance with data protection regulations.

(4) We can only consider orders for deliveries abroad from a minimum order value. You can find the minimum order value in the price information provided in our online shop.

(5) The contract is concluded in German.

§ 3 Delivery Conditions 

(1) We are entitled to make partial deliveries, provided that this is reasonable for you.

(2) Delivery times stated by us are calculated from the time of our order confirmation, provided that the purchase price has been paid in advance (except for purchase on account). If no or no different delivery time is specified for the respective goods in our online shop, it is 1-3 working days. Outside Germany, this delivery time may vary. 

(3) If no copies of the product you selected are available at the time of your order, we will inform you of this immediately in the order confirmation. If the product is permanently unavailable, we will refrain from issuing a declaration of acceptance. In this case, a contract will not be concluded.

(4) If the product designated by you in the order is only temporarily unavailable, we will also inform you of this immediately in the order confirmation. 

(5) Worldwide delivery is possible. Please note any applicable shipping costs outside Germany. 

(6) For certain events, we include an exclusive Goody Bag for free with every order from a merchandise value of 200 € (after deduction of any discounts), while supplies last. Please note that the Goody Bag does not need to be returned in case of an exchange. In this case, however, the purchase value of the Goody Bag will be deducted from the refund amount. This promotion cannot be combined with other promotions.
 

§ 4 Prices and Shipping Costs

(1) All prices in our online shop are gross prices including statutory sales tax and do not include shipping costs.

(2) The shipping costs are indicated in our price information in our online shop. The price including sales tax and applicable shipping costs is also displayed in the order form before you submit the order.

(3) If we fulfill your order by partial deliveries, you will only incur shipping costs for the first partial delivery. If the partial deliveries are made at your request, we will charge shipping costs for each partial delivery.

(4) If you effectively revoke your declaration of contract, you can, under the legal conditions, demand reimbursement of already paid costs for shipping to you (outbound shipping costs).

(5) The goods are shipped by mail. If you are a consumer, we bear the shipping risk. 

(6) In case of a revocation of the purchase, you will receive a free return label. Please contact us by e-mail for this. 

§ 5 Payment Terms  

(1) You can pay in our online shop by invoice, credit card, direct debit or PayPal. Payment by invoice is only possible for new customers on their first order up to a merchandise value of 100 EUR. 

(2) You can change the payment method stored in your user account at any time.

(3) The payment of the purchase price is due immediately upon conclusion of the contract. If the due date of payment is determined by the calendar, you will be in default by missing the deadline. In this case, you shall pay us default interest at a rate of 5 percentage points above the base interest rate per year.

(4) The obligation to pay default interest does not exclude us from asserting further damages caused by default.

§ 6 Retention of Title

The delivered goods remain our property until full payment of the purchase price.

§ 7 Warranty

(1) We are liable for material defects or defects of title of delivered items according to the applicable statutory provisions, in particular §§ 434 et seq. BGB (German Civil Code). The limitation period for statutory claims for defects is two years and begins with the delivery of the goods. If you are an entrepreneur, the warranty period for goods delivered by us is 12 months. 

(2) Any seller warranties given by us for certain items or manufacturer warranties granted by the manufacturers of certain items are in addition to claims for material defects or defects of title within the meaning of paragraph 1. Details of the scope of such warranties result from the warranty conditions that may accompany the items.
 

§ 8 Liability

(1) Claims for damages by the customer are excluded. Excluded from this are claims for damages by the customer arising from injury to life, body, health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by the seller, his legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.

(2) In the event of a breach of essential contractual obligations, the seller shall only be liable for the foreseeable damage typical for the contract, if this was caused by simple negligence, unless it concerns claims for damages by the customer from injury to life, body or health.

(3) The limitations of paragraphs 1 and 2 also apply in favor of the seller's legal representatives and vicarious agents if claims are asserted directly against them. 

(4) The limitations of liability resulting from paragraphs 1 and 2 do not apply if the seller has fraudulently concealed the defect or has given a guarantee for the quality of the item. The same applies if the seller and the customer have made an agreement on the quality of the item. The provisions of the Product Liability Act remain unaffected.

§ 10 Statutory Right of Withdrawal for Consumers

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Glück & Glanz CGN GmbH, Pfeilstr. 31-35, 50672 Cologne, Germany, info@glueckundglanz.de, Phone: 0221-67779422) by means of a clear statement (e.g., a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we must reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We bear the costs of returning the goods. You only have to compensate for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the quality, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

* Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Model withdrawal form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

– To Glück & Glanz CGN UG (haftungsbeschränkt), Pfeilstr. 31-35, 50672 Köln, Deutschland, info@glueckundglanz.de

– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for notification on paper)

– Date

(*) Delete as appropriate.

Special Notes
If you finance this contract through a loan and later withdraw from it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is particularly to be assumed if we are also your lender or if your lender uses our cooperation with regard to the financing. If the loan has already flowed to us when the withdrawal becomes effective, your lender will enter into our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the withdrawal or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g., securities, foreign exchange or derivatives).

If you wish to avoid a contractual commitment as much as possible, make use of your right of withdrawal and also withdraw from the loan agreement if you are also entitled to a right of withdrawal for it.

§ 12 Applicable Law and Place of Jurisdiction

(1) The law of the Federal Republic of Germany shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If you placed the order as a consumer and have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of that country remains unaffected by the choice of law made in sentence 1.

(2) If you are a merchant and have your registered office in Germany at the time of the order, the exclusive place of jurisdiction is the seller's registered office. In all other respects, the applicable legal provisions for local and international jurisdiction shall apply.

(3) Even if individual points are legally ineffective, the contract shall remain binding in its remaining parts. In place of the ineffective points, the statutory provisions shall apply, if any. However, if this would represent an unreasonable hardship for one of the contracting parties, the contract as a whole shall become ineffective.

 

Instructions on Withdrawal

 

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Glück & Glanz CGN GmbH, Pfeilstr. 31-35, 50672 Cologne, Germany, info@glueckundglanz.de, Phone: 0221-67779422) by means of a clear statement (e.g., a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of Revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. We will bear the cost of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary for checking their condition, properties and functionality.

The right of revocation does not apply to the following contracts:
•    Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

•    Contracts for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded.

•    Contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

•    Contracts for the supply of goods if these have been inseparably mixed with other goods after delivery due to their nature.

•    Contracts for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence.

•    Contracts for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

•    Contracts for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

Contracts for the supply of goods whose price depends on fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the revocation period.

Sample Revocation Form
(If you wish to revoke the contract, please fill out this form and send it back.)

– To Glück & Glanz CGN CGN GmbH, Pfeilstr. 31-35, 50672 Cologne, Germany, info@glueckundglanz.de

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for notification on paper)

– Date

(*) Delete as appropriate.

Addition to the Revocation Policy: Electronic Revocation Button
You also have the option to declare your revocation electronically via the "Revocation button" provided in our online shop. The electronic revocation takes place in a legally stipulated two-stage process. After triggering the revocation via the revocation button ("Revoke contract"), you will be asked to enter the information required for the revocation and then explicitly confirm the declaration ("Confirm revocation"). After completing the process, you will receive a confirmation of receipt of your revocation declaration on a permanent data carrier. This notice supplements the revocation policy and exclusively describes the additional possibility of exercising the right of revocation electronically.

Data Protection

 

1. General Information and Principles of Data Processing

We are pleased that you are visiting our website. The protection of your privacy and the protection of your personal data, i.e., personal data, when using our website is important to us.

According to Art. 4 No. 1 GDPR, personal data means any information relating to an identified or identifiable natural person. This includes, for example, information such as your first and last name, your address, your telephone number, your email address, but also your IP address.

Data from which no reference to your person can be made, for example through anonymisation, is not personal data. Processing (e.g. collection, storage, reading, querying, use, transmission, deletion or destruction) according to Art. 4 No. 2 GDPR always requires a legal basis or your consent. Processed personal data must be deleted as soon as the purpose of processing has been achieved and no legally prescribed retention obligations need to be observed.

Here you will find information on how your personal data is handled when you visit our website. To provide the functions and services of our website, it is necessary for us to collect personal data about you.

We also explain the type and scope of the respective data processing, the purpose and the corresponding legal basis, and the respective storage period.

This data protection declaration only applies to this website. It does not apply to other websites to which we merely refer via a hyperlink. We cannot assume responsibility for the confidential handling of your personal data on these third-party websites, as we have no influence on whether these companies comply with data protection regulations. Please inform yourself directly on these websites about how these companies handle your personal data. 

2. Controller

The controller for the processing of personal data on this website is (cf. imprint):

Glück & Glanz CGN GmbH
Pfeilstraße 31-35
50672 Köln
Represented by: Phillis Maaß, Mirko Biendara
Contact:
Telephone: 0221 67 77 94 22
E-mail: info@glueckundglanz.de

3. Provision and Use of the Website / Server Log Files

a) Type and Scope of Data Processing 
When you use this website without otherwise transmitting data to us (e.g. by registering or using the contact form), we collect technically necessary data via server log files that are automatically transmitted to our server, including:

            •          IP address

            •          Date and time of the request

            •          Name and URL of the retrieved file

            •          Website from which access is made (referrer URL)

            •          Access status/HTTP status code

            •          Browser type

            •          Language and version of the browser software

            •          Operating system

b) Purpose and Legal Basis
This processing is technically necessary to display our website to you. We also use the data to ensure the security and stability of our website.

The legal basis for this processing is Art. 6 para. 1 lit. f) GDPR. The processing of the data mentioned is necessary for the provision of a website and thus serves to protect a legitimate interest of our company.  

c) Storage Period
As soon as the mentioned personal data is no longer required for displaying the website, it will be deleted. The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility for the user to object in this respect. Further storage may take place in individual cases if this is legally required.

4. Use of Cookies

a) Type, Scope and Purpose of Data Processing
We use cookies. Cookies are small files that are sent by us to the browser of your terminal device during your visit to our website and stored there.

Some functions of our website cannot be offered without the use of technically necessary cookies. Other cookies, however, enable us to perform various analyses. Some cookies can recognise the browser you are using on a subsequent visit to our website and transmit various information to us. We use cookies to facilitate and improve the use of our website. For example, cookies allow us to make our website more user-friendly and effective by, among other things, tracking your use of our website and determining your preferred settings (e.g. country and language settings). If third parties process information via cookies, they collect this information directly via your browser. However, cookies do not cause any damage to your terminal device. They cannot execute programs and do not contain viruses. Various types of cookies are used on our website, the type and function of which are explained below.

Temporary Cookies / Session Cookies

Our website uses so-called temporary cookies or session cookies, which are automatically deleted as soon as you close your browser. This type of cookie makes it possible to record your session ID. This allows various requests from your browser to be assigned to a common session and makes it possible to recognise your terminal device on subsequent visits to the website.

Persistent Cookies

Our website uses so-called persistent cookies. Persistent cookies are cookies that are stored in your browser for a longer period and can transmit information. The respective storage period differs depending on the cookie. You can delete persistent cookies yourself via your browser settings.

Third-Party Cookies

We use analytical cookies to monitor anonymized user behavior on our website.

We also use advertising cookies. These cookies can track user behavior for advertising and targeted marketing purposes.

Social media cookies allow you to connect to your social networks and share content from our website within your networks.

Browser Settings Configuration

Most web browsers are preset to automatically accept cookies. However, you can configure your respective browser so that it only accepts certain cookies or no cookies at all. However, we would like to point out that in this case you may no longer be able to use all functions of our website.

You can also delete cookies already stored in your browser via your browser settings. Furthermore, it is possible to set your browser so that it notifies you before cookies are stored. Since the different browsers may differ in their respective functionalities, we ask you to consult the respective help menu of your browser for the corresponding configuration options.

Disabling the use of cookies may require storing a permanent cookie on your computer. If you delete this cookie afterwards, you will have to disable it again.

b) Legal Basis
Due to the described purposes of use, the legal basis for processing personal data using cookies is Art. 6 para. 1 lit. f) GDPR. If you have given us your consent to the use of cookies based on a notice provided by us on the website ("cookie banner"), the additional legal basis is Art. 6 para. 1 lit. a) GDPR. 

c) Storage Period
As soon as the data transmitted to us via cookies is no longer required for the purposes described above, this information will be deleted. Further storage may take place in individual cases if this is legally required. 

5. Data Collection for the Implementation of Pre-Contractual Measures and for Contract Fulfillment

a) Type and Scope of Data Processing
In the pre-contractual area and upon conclusion of a contract, we collect personal data about you. This applies, for example, to first and last name, address, email address, telephone number or bank details.

b) Purpose and Legal Basis of Data Processing
We collect and process this data exclusively for the purpose of contract execution or for the fulfillment of pre-contractual obligations.

The legal basis for this is Art. 6 para. 1 lit b) GDPR. If you have given your consent, the additional legal basis is Art. 6 para. 1 lit. a) GDPR.

c) Storage Period
The data will be deleted as soon as it is no longer required for the purpose of its processing. 

There may also be statutory retention obligations, for example, commercial or tax law retention obligations under the German Commercial Code (HGB) or the German Tax Code (AO). If such retention obligations exist, we will block or delete your data at the end of these retention obligations.

 

6. Order Form

An order form is available on our website, which can be used for electronic pre-orders. 

a) Type and Scope of Data Processing
Our data collection is limited to the following data:

            •          First and last name

            •          Address

            •          Phone number

            •          Email address

            •          Bank details

            •          Name of the product

b) Purpose and Legal Basis
The purpose of data processing is to enable us to process your order appropriately.

The legal basis for this is Art. 6 para. 1 lit. b) GDPR. The processing of data serves to fulfill a contract or is necessary for the implementation of pre-contractual measures that have been taken at the request of the data subject. 

c) Storage period
The data will be deleted as soon as it is no longer necessary for the purpose of processing.

In addition, there may be statutory retention obligations, for example, commercial or tax law retention obligations under the German Commercial Code (HGB) or the German Tax Code (AO). If such retention obligations exist, we will block or delete your data at the end of these retention obligations.

 

7. Registration option

a) Type and scope of data processing
You can register on our website. If you register, we collect and store the data you enter into the input mask (e.g. surname, first name, email address). We do not pass on this data to third parties.

b) Purpose and legal basis of data processing
Your registration is necessary for the use of certain content and services on our website or for the fulfillment of a contract or the implementation of pre-contractual measures. After registration, you are free to change the personal data provided during registration at any time or to have it completely deleted from the data records of the controller.

The legal basis for processing in the case of consent is Art. 6 para. 1 lit. a) GDPR. If your registration serves to prepare for the conclusion of a contract, Art. 6 para. 1 lit. b) GDPR is an additional legal basis.           

c) Storage period
The data collected during registration will be stored by us as long as you are registered on our website and will then be deleted. Statutory retention periods remain unaffected.

 

8. Data transfer

We only pass on your personal data to third parties if:

a) you have given your express consent to this in accordance with Art. 6 para. 1 lit. a) GDPR.

b) this is legally permissible and necessary in accordance with Art. 6 para. 1 lit. b) GDPR for the fulfillment of a contractual relationship with you or the implementation of pre-contractual measures.

c) there is a legal obligation for the transfer in accordance with Art. 6 para. 1 lit. c) GDPR.

We are legally obliged to transmit data to government authorities, e.g. tax authorities, social security agencies, health insurance companies, supervisory authorities and law enforcement agencies.

d) the transfer is necessary in accordance with Art. 6 para. 1 lit. f) GDPR to protect legitimate business interests, as well as for the establishment, exercise or defense of legal claims and there is no reason to assume that you have an overriding legitimate interest in not having your data transferred.

e) we use external service providers, so-called processors, in accordance with Art. 28 GDPR for processing, who have been obliged to handle your data carefully.

 We use such service providers in the following areas:

            •          IT

            •          Logistics

            •          Telecommunications

When transmitting data to external bodies in third countries, i.e. outside the EU or the EEA, we ensure that these bodies treat your personal data with the same care as within the EU or the EEA. We only transmit personal data to third countries where the EU Commission has confirmed an adequate level of protection or if we ensure the careful handling of personal data through contractual agreements or other suitable guarantees.

9. Application option
a) Type and scope of data processing
You can apply on our website or by email. If you apply, we collect and store the data that you enter into the input mask or send us by email.  

b) Purpose and legal basis  
We process your data only for the purpose of processing your application.
No data is passed on to third parties. The legal basis for processing is Art. 88 para. 1 GDPR in conjunction with Section 26 BDSG and additionally Art. 6 para. 1 lit. b) GDPR.

If you give us your consent to be included in our applicant pool, the legal basis is Art. 6 para. 1 lit. a) GDPR. 

c) Storage period
If we are unable to offer you a position, we will store your data for a maximum of six months after the end of the application process, taking into account Section 61b para. 1 ArbGG in conjunction with Section 15 AGG. The period begins with the receipt of the rejection letter. 

If you have given us your consent to be included in our applicant pool, we will store your data for a maximum of two years. 

d) Data transfer
Only those departments involved in the decision-making process (responsible HR or specialist departments, management, works council) receive your data.

In addition, we are obliged to transmit your data to public bodies and institutions (e.g. public prosecutor's office, police, supervisory authorities, tax office, social security institutions, etc.).

Further data recipients may be those bodies to whom you have given us your consent to transmit data.

 

10. Comment function

a) Type and scope of data processing
You can comment on posts on our website. When you comment on a post, we collect and store the data you enter into the input mask. In addition to the comments you leave, information about the time the comment was entered and possibly the username (pseudonym) you chose will also be stored and published. Furthermore, the IP address assigned by the Internet Service Provider (ISP) of the data subject is stored. No data is passed on to third parties.  

b) Purpose and legal basis
The data transmitted by you (e.g. the IP address) is done for security reasons and in the event that the data subject violates the rights of third parties or posts illegal content through a comment made.

This collected personal data is not passed on to third parties, unless such disclosure is legally required or serves the legal defense of the controller.

The legal basis for the processing of personal data transmitted when using the comment function is, if and to the extent that your consent is given, Art. 6 para. 1 lit. a) GDPR. You can revoke this consent at any time. The legality of the data processing operations already carried out remains unaffected by the revocation.

Another legal basis is Art. 6 para. 1 lit. f) GDPR.

We have a legitimate interest in processing in cases where third-party rights are violated or illegal content is posted. This serves security, in case someone writes illegal content in comments and posts (insults, forbidden political propaganda, etc.)

c) Storage period
The comments and the associated data (e.g. IP address) are stored and remain on our website until the commented content has been completely deleted or the comments have to be deleted for legal reasons.

11. Contact form

a) Type and scope of data processing
On our website, we offer you the possibility to contact us via a provided form. When sending your inquiry via the contact form, reference is made to this privacy policy to obtain your consent. 

If you use the contact form, the following personal data will be processed from you:

-          Salutation

-           First name

-          Last name

-           Title

-           Company

-           Industry

-           Function

-           Street

-           Street number

-           Postal code

-           City

-           Country

-          Email address

-          Phone number

-          Subject

-          Content of the message

b) Purpose and legal basis
Providing your email address serves the purpose of sending you a response to your inquiry by email. When using the contact form, no personal data is passed on to third parties.

The legal basis for the processing is consent in accordance with Art. 6 para. 1 lit. a) GDPR based on your voluntary declaration of consent, which can be revoked at any time for the future:

c) Storage period
The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g. after your request has been processed).

Mandatory legal provisions - in particular retention periods under the German Commercial Code (HGB) or the German Tax Code (AO) - remain unaffected by this.

 

12. Contact options by email

You can contact us by email on our website.

a) Type and scope of data processing  
You can contact us by email. Our data collection is limited to the email address of the email account you use to contact us and to the personal data you voluntarily provide during the contact.

b) Purpose and legal basis        
The purpose of data processing is to be able to answer your request appropriately. The legal basis for this is Art. 6 para. 1 lit. f) GDPR. There is a legitimate interest in processing the aforementioned personal data in order to process your request appropriately. 

c) Storage period       
The duration of storage of the aforementioned data depends on the background of your contact. Your personal data will be deleted regularly if the purpose of the communication is no longer applicable and storage is no longer required. This may result, for example, from the processing of your request.

 

13. Newsletter      
a) Type and scope of data processing
On our website, you have the option to subscribe to a free regular email newsletter. To be able to send you the newsletter regularly, we need your email address.

For sending newsletters, we use the so-called double opt-in procedure. This means that we will only send you an email newsletter if you have explicitly confirmed that you consent to the sending of newsletters. We will then send you a confirmation email asking you to confirm by clicking on a corresponding link that you wish to receive newsletters from us in the future. 

This serves to ensure that only you, as the owner of the email address provided, can subscribe to the newsletter. Your confirmation must be made promptly after receiving the confirmation email, otherwise your newsletter subscription will be automatically deleted from our database.

If you subscribe to the newsletter, we collect and store the data that you enter into the input mask (e.g. surname, first name, email address).

When registering for the newsletter, we also store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration, in order to be able to trace a possible misuse of your email address at a later date. When the confirmation email is sent for control purposes (double opt-in in the
email), we also store the date and time of clicking on the confirmation link and the IP address entered by the Internet Service Provider (ISP). 

b) Purpose and legal basis  
The data collected by us when registering for the newsletter is used exclusively for the purpose of advertising communication via the newsletter.

The processing of your email address for sending newsletters is based on Art. 6 para. 1 lit. a) GDPR and Section 7 para. 2 no. 3 UWG on your voluntary declaration of consent, which can be revoked at any time for the future.

Furthermore, the processing is based on Art. 6 para. 1 lit f) GDPR due to our legitimate interests in documenting the required consent.

c) Storage period
Your email address will be stored as long as you have subscribed to the newsletter. After unsubscribing from the newsletter service, your email address will be deleted, unless you have expressly consented to further use of your data.

Klaviyo

For sending and analyzing our newsletters, we use the service Klaviyo. The provider is Klaviyo Inc., 125 Summer Street, Floor 7, Boston, MA 02111, USA.

When you subscribe to our newsletter, the data you enter (in particular your email address and any other voluntary information) is processed on Klaviyo's servers.

With Klaviyo, we can organize and statistically evaluate the sending of our newsletters. In particular, it can be tracked whether a newsletter message has been opened and which links have been clicked. This information helps us to improve our content and offers.

Processing is carried out exclusively on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time with effect for the future, for example via the unsubscribe link in every newsletter.

Klaviyo processes data partly in the USA. For the transfer of personal data to third countries, Klaviyo relies on the standard contractual clauses approved by the European Commission and, where applicable, other suitable guarantees in accordance with Art. 46 GDPR.

Your data stored for newsletter subscription will be stored until you unsubscribe from the newsletter. After unsubscribing, your data will be deleted, unless there are legal retention obligations to the contrary.

Further information can be found in Klaviyo's privacy policy:
https://www.klaviyo.com/legal/privacy-policy

  

14. Tracking and Analytics Tools

An exact overview of the web analysis and social media tools we use can be found below:

GOOGLE ANALYTICS

This website uses functions of the Google Analytics web analysis service. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

The storage of Google Analytics cookies is based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its web offering and its advertising.

IP Anonymization

We have activated the IP anonymization function on this website. This means that your IP address will be truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser Plugin

You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set that prevents the collection of your data on future visits to this website: Deactivate Google Analytics.

You can find more information on how Google Analytics handles user data in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Order data processing

We have concluded a data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic characteristics in Google Analytics

This website uses the "demographic characteristics" function of Google Analytics. This allows reports to be generated that contain statements about the age, gender, and interests of site visitors. This data comes from Google's interest-based advertising and from third-party visitor data. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as described in the "Objection to data collection" section.

GOOGLE ANALYTICS REMARKETING

Our websites use the functions of Google Analytics Remarketing in conjunction with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This function makes it possible to link the advertising target groups created with Google Analytics Remarketing with the cross-device functions of Google AdWords and Google DoubleClick. In this way, interest-based, personalized advertising messages that have been adapted to your past usage and surfing behavior on one device (e.g., mobile phone) can also be displayed on another of your devices (e.g., tablet or PC).

If you have given your consent, Google links your web and app browser history to your Google account for this purpose. In this way, the same personalized advertising messages can be displayed on any device on which you log in to your Google account.

To support this function, Google Analytics collects Google-authenticated user IDs that are temporarily linked to our Google Analytics data to define and create target groups for cross-device advertising.

You can permanently object to cross-device remarketing/targeting by deactivating personalized advertising in your Google account; to do so, follow this link: https://www.google.com/settings/ads/onweb/.

The aggregation of the collected data in your Google account is based exclusively on your consent, which you can give or revoke at Google (Art. 6 para. 1 lit. a GDPR). For data collection processes that are not merged in your Google account (e.g. because you do not have a Google account or have objected to the merger), the data collection is based on Art. 6 para. 1 lit. f GDPR. The legitimate interest results from the fact that the website operator has an interest in the anonymized analysis of website visitors for advertising purposes.

Further information and the privacy policy can be found in Google's privacy policy at: https://www.google.com/policies/technologies/ads/.

GOOGLE ADWORDS AND GOOGLE CONVERSION TRACKING

This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).

As part of Google AdWords, we use so-called conversion tracking. When you click on an ad placed by Google, a cookie for conversion tracking is set. Cookies are small text files that the internet browser stores on the user's computer. These cookies lose their validity after 30 days and are not used for personal identification of the users. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page.

Each Google AdWords customer receives a different cookie. The cookies cannot be tracked via the websites of AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. If you do not wish to participate in tracking, you can object to this use by easily deactivating the Google conversion tracking cookie via your internet browser under user settings. You will then not be included in the conversion tracking statistics.

The storage of "conversion cookies" is based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its web offering and its advertising.

More information on Google AdWords and Google Conversion Tracking can be found in Google's privacy policy: https://www.google.de/policies/privacy/.

You can set your browser to inform you about the setting of cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or in general, and to activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be limited.

GOOGLE RECAPTCHA

We use "Google reCAPTCHA" (hereinafter "reCAPTCHA") on our websites. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

reCAPTCHA is intended to check whether data entry on our websites (e.g., in a contact form) is done by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For analysis, reCAPTCHA evaluates various information (e.g., IP address, duration of the website visitor's stay on the website, or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run completely in the background. Website visitors are not informed that an analysis is taking place.

Data processing is based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in protecting its web offerings from abusive automated spying and from SPAM.

Further information on Google reCAPTCHA and Google's privacy policy can be found at the following links: https://www.google.com/intl/de/policies/privacy/ and https://www.google.com/recaptcha/intro/android.html.

FACEBOOK PIXEL

Our website uses Facebook's visitor action pixel for conversion measurement, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").

This allows the behavior of site visitors to be tracked after they have been redirected to the provider's website by clicking on a Facebook ad. This allows the effectiveness of Facebook ads to be evaluated for statistical and market research purposes and future advertising measures to be optimized.

The data collected is anonymous for us as the operator of this website; we cannot draw conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook Data Use Policy. This allows Facebook to enable the placement of advertisements on Facebook pages and outside of Facebook. This use of data cannot be influenced by us as the site operator.

In Facebook's privacy policy, you will find further information on protecting your privacy: https://www.facebook.com/about/privacy/.

You can also deactivate the "Custom Audiences" remarketing function in the ad settings section at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you must be logged in to Facebook.

If you do not have a Facebook account, you can deactivate usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.

 

15. Data Security and Security Measures

We are committed to protecting your privacy and treating your personal data confidentially. To this end, we take extensive technical and organizational security measures, which are regularly reviewed and adapted to technological progress. 

This includes, among other things, the use of recognized encryption methods (SSL or TLS). However, data disclosed unencrypted, for example if this is done via unencrypted email, may potentially be read by third parties. We have no influence on this. It is the responsibility of each user to protect the data they provide against misuse by encryption or in any other way.

 

16. Changes to the Privacy Policy 

We reserve the right to update this statement at any time as needed.

 

17. Your Rights

Here you will find your rights regarding your personal data. Details can be found in Articles 7, 15-22 and 77 GDPR. You can contact the responsible party (Section 2) in this regard. 

Right to withdraw your data protection consent in accordance with Art. 7 (3) sentence 1 GDPR

You can withdraw your consent to the processing of your personal data at any time with effect for the future. However, the lawfulness of the processing carried out until the withdrawal remains unaffected.

 •          Right to information in accordance with Art. 15 GDPR
You have the right to request confirmation as to whether we are processing personal data concerning you. If this is the case, you have the right to information about this personal data and to further information, e.g. the processing purposes, the categories of personal data processed, the recipients, and the planned duration of storage or the criteria for determining the duration.

 •          Right to rectification and completion in accordance with Art. 16 GDPR
You have the right to request the immediate rectification of inaccurate data. Taking into account the purposes of the processing, you have the right to request the completion of incomplete data.

 •          Right to erasure ("right to be forgotten") in accordance with Art. 17 GDPR
You have a right to erasure insofar as the processing is not necessary.
This is the case, for example, if your data is no longer necessary for the original purposes, you have withdrawn your data protection consent, or the data has been unlawfully processed.           

•          Right to restriction of processing in accordance with Art. 18 GDPR

You have a right to restriction of processing, e.g. if you believe the personal data is inaccurate.

•          Right to data portability pursuant to Art. 20 GDPR
You have the right to receive your personal data in a structured, commonly used and machine-readable format.

•          Right to object pursuant to Art. 21 GDPR     
You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you.       
           
In the case of direct marketing, you, as the data subject, have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling to the extent that it is related to such direct marketing.

•          Automated individual decision-making, including profiling, pursuant to Art. 22 GDPR
You have the right not to be subject to a decision based solely on automated processing – including profiling – except in the exceptional circumstances mentioned in Art. 22 GDPR.

No decision-making based solely on automated processing – including profiling – takes place.

•          Right to lodge a complaint with a supervisory authority pursuant to Art. 77 GDPR
Furthermore, you can lodge a complaint with a data protection supervisory authority at any time, for example, if you believe that data processing is not in compliance with data protection regulations.

 

18. Payment Providers

PayPal
On our website, we offer payment via PayPal, among others. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”).

If you select payment via PayPal, the payment data you enter will be transmitted to PayPal. The transmission of your data to PayPal is based on Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing for the performance of a contract). You have the option to revoke your consent to data processing at any time. A revocation does not affect the effectiveness of past data processing operations.

Klarna
In order to offer you Klarna's payment options, we will transmit personal data such as contact details and order data to Klarna. This allows Klarna to assess whether you can use the payment options offered via Klarna and to adapt the payment options to your needs. General information about Klarna can be found here. Your personal data will be handled by Klarna in accordance with applicable data protection regulations and as described in Klarna's data protection policy.